Everything changed when the COVID-19 pandemic hit. Westbay Community Action quickly adjusted our delivery of services for our customers. We provided innovative and nimble approaches that reassured our people during the shutdowns that we would continue to be there for them. We adapted and provided more services via phone, email, video conferencing and curbside assistance.
Last year, more than 18,000 people received services, helping them stay safe and independent in their homes. Westbay provided emergency curbside pickup to over 50,000 people throughout the year, ensuring that our families received the necessary food to keep them healthy. Whether it was help with immediate needs like food, heat, rent or childcare, or longer-term needs and goals such as adult education, safe and affordable housing, and case management, Westbay continually assessed community needs and adapted our programs and services to meet them.
All of this would not have been possible without the dedication and perseverance of all my staff who are truly the champions of Westbay. While facing challenges of the pandemic in their personal lives, our employees continued to serve the people that come to us with great dignity, compassion, and empathy.
As we move into this year, Westbay will continue to respond to the pandemic and will assure everyone that we can adjust our service delivery to assist those who walk through our doors. We will continue to look at new and innovative programming to better serve our community. We will always listen to those we serve to attain the services that are most truly needed.
As I stated last year, I am unsure what the next year will bring but I do know that Westbay
will be ready to meet any challenge or obstacle that is put in front of us.
I am so proud of all the work that Westbay and its staff has done this past year.
Westbay will remain the largest Social Service provider in Kent County and will
continue to bring those services to the people of our communities.
Thank you and here is to many years to come!!
Read the full 2020-2021 Annual Report.